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Troubleshooting

Rapid self-checks followed by deeper repair paths so you can jump back into the arena without waiting for support tickets.

Quick Recovery Checklist

Run through these fast resets first��most launch or network hiccups vanish after two or three of them.

Restart Steam

Shut down Steam fully, wait half a minute, then relaunch it with administrator rights.

Clears lingering processes that block the game executable from taking focus.

Verify install

Library > Megabonk > Manage > Verify integrity of game files.

Fixes partially downloaded patches or corrupt shader caches.

Refresh drivers

Grab the latest GPU + chipset drivers, reboot once they finish installing.

Ensures the rendering backend has the expected feature set enabled.

Check service status

Confirm Megabonk servers and Steam services are up before troubleshooting locally.

Network maintenance can mimic local connectivity bugs or slow matchmaking.

Issue Breakdown

Each panel lists symptom cues, immediate wins, and expert-level fixes. Work top-down and stop once stability returns.

Launch snags & black screens

When the game refuses to leave the splash screen, start with these checkpoints:

Symptoms

  • Steam shows "Running" but no window appears
  • Black image after the intro logo or instant desktop crash

Quick wins

  • Delete the temporary folder in %LOCALAPPDATA%/Megabonk/cache and try again.
  • Force Megabonk to use the dedicated GPU through the NVIDIA/AMD control panel.
  • Disable overlays such as Discord or SteelSeries GG for the first boot.

Deep fixes

  • Install the combined Visual C++ 2015-2022 runtime and DirectX End-User Runtime, then restart.
  • On Steam Deck / Proton, toggle between Proton Experimental and GE builds before validating files.
  • Create an empty settings.json in Documents/Megabonk/ to reset corrupted config entries.

Performance dips & stutter

Frame pacing drops usually originate from resource contention or aggressive effects.

Symptoms

  • Combat waves hitch every few seconds
  • GPU fan spikes while the frame rate collapses

Quick wins

  • Limit foreground FPS to 90 or 60 and prefer borderless fullscreen to stabilize flip queues.
  • Drop Particle Density and Screen Space Effects to Medium; keep Shadows on High for readability.
  • Close heavy background apps (OBS, Chrome with many tabs) and set the Windows power plan to High Performance.

Deep fixes

  • Enable NVIDIA Reflex / AMD Anti-Lag or AMD Chill to smooth frametime spikes.
  • On laptops, force dGPU mode and update BIOS firmware to the latest stable release.
  • Monitor temps with HWiNFO; if the GPU exceeds 85-C, clean dust filters or lower voltage curves.

Audio glitches

Crackling or muted output often traces back to device routing or format mismatches.

Symptoms

  • Sound fades or crackles after long sessions
  • Cutscenes play with no voiceover

Quick wins

  • Ensure the intended playback device is set as Default in Windows Sound Settings.
  • Switch output format between 16-bit/48 kHz and 24-bit/96 kHz to refresh the audio stack.
  • Disable 3rd-party enhancements (Nahimic, SteelSeries Sonar) temporarily.

Deep fixes

  • Update audio drivers from the motherboard or laptop vendor instead of relying on Windows Update.
  • Restart the Windows Audio service (`services.msc`) if the device vanishes after alt-tabbing.
  • On Proton, install the latest PipeWire or PulseAudio packages and re-run protontricks for `xaudio` codecs.

Controller & input quirks

Stick drift, double inputs, or missing rumble are usually fixable without replacing hardware.

Symptoms

  • Multiple button presses trigger at once
  • Steam Deck gyro drifts after waking from sleep

Quick wins

  • Use Steam Input to load a single community layout - disable duplicates to prevent overlap.
  • Calibrate sticks in Windows' Game Controller panel or Steam Deck settings.
  • Toggle vibration off for wireless pads if battery sag causes desync.

Deep fixes

  • Update controller firmware (Xbox Accessories, DualSense updater) and reconnect via USB to refresh drivers.
  • Rename the `Steam\\userdata\\<id>\\2416130\\remote` folder to rebuild cached bindings.
  • For Deck, set Performance Overlay Level 2 to confirm the system stays at the requested 45/60 Hz.

Platform Highlights

Tune Megabonk for your device. These profiles pull from our lab sessions plus community reports.

Steam Deck

  • Use 40/45 Hz with Half-Rate Shading to balance battery and fluidity.
  • Limit TDP to 9 W and set FSR 2.1 (Performance) for stable handheld play.
  • If the Deck crashes on resume, switch to Proton Experimental then reboot the device.

Windows

  • Install the latest chipset + GPU packages, then run Windows Update for remaining dependencies.
  • Pin Megabonk to the High Performance power profile using the Graphics Settings control panel.
  • Keep the Xbox Game Bar recording overlay off unless you need captures - its DVR hooks add latency.

Linux / Proton

  • Run Proton 8.0+ or the newest GE build; flip between them if you encounter launch loops.
  • Enable Esync/Fsync and GameMode to unlock additional CPU time for physics threads.
  • Install `vcrun2022` and `dotnet48` via protontricks when log files mention missing DLLs.

Before You Contact Us

Support can act faster when you share the right diagnostics. Gather these notes, then reach out.

  • Capture your hardware summary (CPU, GPU, RAM, storage type) and the driver versions in use.
  • Record when the issue appears: mission, wave, co-op host, exact error messages.
  • Attach the latest log files from Documents/Megabonk/logs and any crash dumps if generated.
  • Note which troubleshooting steps above you already completed to avoid repeated instructions.